Responsible Gaming — 77ga Cares

1. Our Commitment to Responsible Gaming

77ga is Bangladesh's premier online casino and sports betting platform, and with that position comes a serious obligation to protect the players who trust us with their entertainment. Responsible gaming is not a compliance checkbox for 77ga — it is an active, ongoing programme that shapes how we design our products, train our staff, and respond when a player shows signs of distress.

We believe that the vast majority of people who gamble at 77ga do so safely and within their means. For those who find that gambling is becoming difficult to manage, we want to make it as straightforward as possible to access help, apply limits, or step back entirely — without barriers, without judgment, and without delay.

Our responsible gaming programme covers the following core areas: strict age verification, a full suite of account-level player protection tools, proactive monitoring for patterns of harmful play, clear and accessible information about the risks of gambling, and direct referral pathways to professional support organisations. Each of these areas is described in detail below.

2. Age Restriction — 18+ Only

Access to the 77ga platform is strictly limited to adults aged 18 years and above. This is not merely a policy statement — it is enforced through a mandatory Know Your Customer (KYC) identity verification process that every account holder must complete before their first withdrawal is processed. During KYC, you are required to submit a copy of a government-issued identity document such as your Bangladesh National Identity Card (NID), valid passport, or driving licence that confirms your date of birth.

If at any point during account review we identify that an account holder may be under the age of 18, the account will be suspended immediately pending further verification. Any funds deposited by an underage player will be returned to the originating payment method, and no winnings will be paid. Individuals who attempt to circumvent the age verification process may be reported to relevant authorities.

Parents and guardians are encouraged to use the parental control tools described in Section 7 of this page to prevent minors from accessing any online gambling platforms, including 77ga.

3. Player Protection Tools

77ga provides a comprehensive set of player protection tools accessible directly from every account dashboard. These tools are designed to put you in control of your gambling activity at all times. You do not need to contact support to activate most of these features — they can be enabled instantly from the Responsible Gaming section of your account settings.

Deposit Limit Rules

When you set a deposit limit, the new lower limit applies immediately. If you request an increase to an existing deposit limit, a mandatory 7-day cooling-off period applies before the higher amount becomes active. This deliberate delay gives you time to reconsider. You may cancel a requested limit increase at any time during the cooling-off period and the original lower limit will remain in place. Deposit limits apply to all payment methods including bKash, Nagad, Rocket, Upay, and bank transfers.

Reality Check Notifications

The reality check feature displays an on-screen message at intervals you choose — every 15 minutes, 30 minutes, or 60 minutes. The message shows how long you have been playing in the current session and whether you are currently in profit or loss. This simple tool is highly effective at interrupting the psychological "flow state" that can cause players to lose track of time and money during extended play sessions.

4. Self-Exclusion

Self-exclusion is the most powerful responsible gaming tool available to 77ga players. When you self-exclude, access to your account is fully suspended — you cannot log in, deposit, place bets, or claim bonuses. Any promotional communications from 77ga are also stopped for the duration of the exclusion period.

Available Self-Exclusion Periods

• 6 Months: A medium-term break suitable for players who recognise they need a sustained pause from gambling activity.
• 1 Year: A longer-term exclusion period that provides significant distance from gambling habits.
• 3 Years: An extended exclusion for players who need a prolonged period of recovery and distance.
• Permanent / Indefinite: A permanent account closure with no option for reinstatement. This option is recommended for players who have identified that gambling poses a serious and ongoing risk to their wellbeing.

How to Request Self-Exclusion

You may initiate a self-exclusion request directly from the Responsible Gaming section of your account dashboard, or by emailing [email protected] with the subject line "Self-Exclusion Request". Include your registered email address and account username. Self-exclusion is applied within 24 hours of your request being received. Your cash balance at the time of exclusion will be returned to your registered payment method within 5 business days.

During a self-exclusion period, 77ga will not reinstate your account regardless of the reason given. If you attempt to circumvent self-exclusion by creating a new account, that account will be closed upon detection and any funds deposited through it will be returned. We take self-exclusion requests seriously and will not use marketing communications to encourage excluded players to return.

5. Warning Signs of Problem Gambling

Problem gambling can affect anyone regardless of age, income, or background. It often develops gradually and is not always easy to recognise in oneself. The following checklist describes common warning signs. If you answer yes to three or more of these questions, we strongly encourage you to use one of the protection tools described on this page or to speak with a support professional.

If you recognise these patterns in your own behaviour, please do not wait to seek help. You can activate a time-out or self-exclusion directly from your account dashboard right now, or contact our support team at [email protected] and we will assist you. There is no shame in reaching out — our team handles all responsible gaming conversations with complete confidentiality.

6. Support & Professional Resources

In addition to the in-platform tools provided by 77ga, we encourage players who are concerned about their gambling to seek support from professional organisations. Trained counsellors and helpline staff can provide confidential guidance, coping strategies, and referrals to local treatment services in Bangladesh and internationally.

77ga Support Team

Our in-house responsible gaming support team is available 24 hours a day, 7 days a week. You can reach us via live chat from within your account dashboard or by email at [email protected]. We respond to all responsible gaming enquiries within 2 hours. If you need us to apply a time-out or self-exclusion urgently, mention this in your first message and it will be treated as a priority request.

Talking to Someone You Trust

If you are not ready to speak with a formal support service, consider talking to a family member, close friend, or trusted community leader. In Bangladeshi culture, family and community networks are a powerful source of support. Sharing your concerns with someone you trust is often the first and most important step toward addressing a gambling problem.

General Guidance for Problem Gambling

International organisations such as Gamblers Anonymous operate support networks that are accessible online and have members in Bangladesh. Their 12-step programme and peer-support model have helped millions of people around the world address compulsive gambling. Information about their resources is freely available online. Cognitive Behavioural Therapy (CBT) is also widely recognised as an effective treatment for problem gambling and is available from qualified mental health practitioners in Dhaka, Chittagong, Sylhet, and other major cities in Bangladesh.

7. Parental Controls

If you are a parent or guardian and are concerned that a minor in your household may be accessing online gambling sites, we recommend implementing parental control software on all shared devices. The following tools are widely available and effective at blocking access to gambling websites:

• Net Nanny: A cross-platform parental control application that allows you to block specific website categories including gambling.
• Qustodio: Available for Android, iOS, Windows, and Mac. Provides detailed reporting on browsing activity and allows category-based content blocking.
• Google Family Link: For Android devices, allows parents to monitor app usage and web browsing activity on a child's device.
• Built-in Router Controls: Most modern home Wi-Fi routers include parental control features that allow you to block specific websites or content categories at the network level, covering all devices connected to your home internet.

In addition to third-party software, we recommend having open conversations with young people in your household about the risks of gambling. Research consistently shows that early education about gambling risks significantly reduces the likelihood of problem gambling in later life.

If you believe a minor has already registered a 77ga account, please contact us immediately at [email protected]. Provide as much detail as possible, including the account username or registered email address if known. We will investigate and close the account promptly, and any deposited funds will be returned.

8. Contact Our Responsible Gaming Team

77ga's responsible gaming support team is here to help you at any time. Whether you want to set a deposit limit, activate a time-out, request self-exclusion, or simply talk to someone about your gambling, we are available around the clock.

All responsible gaming communications are handled with complete confidentiality. Your account data and the content of your support conversations will not be shared with third parties except where required by law.

Email: [email protected] | Available 24 hours a day, 7 days a week | Response time: within 2 hours | Language: English | Time zone: BST (UTC+6).