Privacy Policy — 77ga Data Commitment

1. Data We Collect

1.1 Registration Data

When you create a 77ga account, we collect the information you provide during the registration process. This includes your full legal name, date of birth, email address, mobile phone number, and preferred currency (Bangladeshi Taka, ৳). This data is required to establish and maintain your account and to verify that you meet the minimum age requirement of 18 years.

1.2 Identity Verification (KYC) Data

Before processing your first withdrawal, 77ga requires you to complete Know Your Customer (KYC) verification. As part of this process, we collect copies or photographs of government-issued identity documents, which may include your Bangladesh National Identity Card (NID), valid Bangladesh passport, or Bangladesh driving licence. We may also request proof of address — such as a utility bill or bank statement issued within the last three months — and proof of ownership of any payment method linked to your account (for example, a screenshot of your bKash or Nagad wallet showing your registered mobile number). All KYC documents are stored securely and handled in accordance with this Privacy Policy.

1.3 Financial Transaction Data

Each time you make a deposit or submit a withdrawal request, 77ga records the transaction amount in BDT, the date and time of the transaction, the payment method used (such as bKash, Nagad, Rocket, Upay, or bank transfer), and a transaction reference number. We do not store full payment card numbers on our servers. Card data processed through our payment gateway partners is handled exclusively by those partners under their own security standards.

1.4 Gameplay and Betting Activity Data

77ga records detailed logs of all gambling activity conducted through your account. These records include the games played, wager amounts, game outcomes, bonus funds used, and session timestamps. Gameplay data is retained for account management, dispute resolution, responsible gaming monitoring, and regulatory compliance purposes. It is not shared with third-party advertisers.

1.5 Technical and Device Data

When you access the 77ga platform, we automatically collect certain technical information from your device and browser. This includes your IP address, browser type and version, operating system, device type, screen resolution, referring URL, and the pages you visit within the platform. This information is used to maintain platform security, detect fraudulent access, and improve the overall user experience for players accessing 77ga from Dhaka, Chittagong, Sylhet, Khulna, and across Bangladesh.

1.6 Communications Data

If you contact 77ga support via live chat or email, we retain a record of that communication, including the content of your messages and any attachments you send. These records are used to resolve your query, to train and quality-assure our support team, and to maintain a history of interactions relevant to your account.

2. How We Use Your Data

77ga uses the personal data described in Section 1 for clearly defined operational and legal purposes. We do not use your data for purposes beyond those listed below without first seeking your consent or establishing a separate legal basis for processing.

• Account Management: To create, maintain, and close your 77ga account; to process deposits and withdrawals in BDT; to apply bonus credits and track wagering requirements; and to notify you of important account events such as successful deposits, pending KYC requests, or unusual login activity.
• Identity and Age Verification: To confirm that you are who you say you are and that you are aged 18 or above before processing withdrawals or applying any high-value bonus to your account.
• Fraud Prevention and Platform Security: To detect and investigate suspicious account activity, collusion between players, use of prohibited automation software, and attempted money laundering. Technical data including IP address and device fingerprint is used as part of our security monitoring systems.
• Responsible Gaming Monitoring: To identify patterns of play that may indicate problem gambling and to apply any deposit limits, session time limits, or self-exclusion periods requested by the account holder. Full details of the responsible gaming tools available at 77ga are described on the Responsible Gaming page.
• Customer Support: To respond to your queries and complaints, to escalate technical issues, and to maintain a record of the assistance provided to your account.
• Legal and Regulatory Compliance: To meet our obligations under applicable anti-money laundering standards, to respond to lawful requests from law enforcement authorities, and to retain financial and identity records for the minimum statutory periods.
• Marketing Communications: To send you promotional emails, bonus notifications, and platform updates — but only where you have given explicit consent to receive such communications during registration or subsequently through your account settings. You may withdraw this consent at any time by emailing [email protected] or by updating your notification preferences in your account dashboard.
• Platform Improvement: To analyse aggregated, anonymised usage data to understand how players navigate the 77ga platform, which game categories are most popular, and where the user experience can be improved. This analysis is carried out on data that cannot be used to identify individual players.

3. Data Sharing & Third Parties

77ga does not sell or rent your personal data to any third party for commercial or marketing purposes. Data sharing is limited to the following categories of recipients, each of whom receives only the minimum data necessary for their specific function:

3.1 Payment Processing Partners

To process your deposits and withdrawals, 77ga shares transaction reference data with our payment gateway partners, which include the operators of bKash, Nagad, Rocket, and Upay mobile wallet services, as well as the Bangladesh banking institutions used for direct bank transfers. These partners receive only the data required to execute and verify the specific transaction. They do not receive your gameplay history, bonus activity, or other account data.

3.2 Identity Verification Partners

77ga may use third-party KYC verification services to cross-reference identity documents submitted by account holders. Such services receive copies of the documents you have submitted to 77ga and return a verification result. They do not receive your financial transaction history or gameplay data.

3.3 Game Software Providers

The games available on the 77ga platform are developed and operated by independent game studios, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, among others. When you launch a game provided by one of these studios, a session token is generated that identifies your account to the game server. The game studio may record your wager amounts and game outcomes for game-integrity purposes. This data is processed under the game studio's own privacy policy. 77ga reviews the data practices of all game providers before listing their titles on the platform.

3.4 Law Enforcement and Regulatory Authorities

In response to a lawful request from a competent authority — such as a court order, subpoena, or written request from a financial intelligence unit — 77ga will disclose personal data to the extent required by law. We will notify affected account holders of such requests where we are legally permitted to do so.

3.5 Business Transfers

In the event that 77ga undergoes a merger, acquisition, or sale of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify affected account holders via email and provide an opportunity to object to or request deletion of their data before any such transfer is completed.

4. Cookies & Tracking

The 77ga platform uses cookies and similar tracking technologies to operate the site, maintain your logged-in session, remember your preferences, and gather aggregated analytics data. Below is a summary of the cookie categories used on 77ga.club:

Strictly necessary and security cookies are always active because they are essential to the platform's operation and cannot be disabled without breaking core functionality. Functional and analytics cookies may be disabled by adjusting your browser settings or by contacting [email protected]. Note that disabling functional cookies may affect your ability to save preferences and personalise your experience on the 77ga platform. 77ga does not use advertising or retargeting cookies.

5. Data Retention

77ga retains your personal data for the periods specified below, after which data is securely deleted or anonymised. Where more than one retention period applies to a given category of data, the longer period takes precedence.

• Account and Registration Data: Retained for the lifetime of your account and for a minimum of five years after account closure. This retention period is required by anti-money laundering obligations applicable to online gambling businesses.
• KYC Identity Documents: Retained for a minimum of five years after the date of submission or account closure (whichever is later), in accordance with applicable financial crime prevention standards.
• Financial Transaction Records: Retained for a minimum of five years after each transaction date. Individual transaction records may be retained for longer if they are the subject of an active investigation or legal dispute.
• Gameplay and Betting History: Retained for a minimum of three years after each game session, for the purposes of dispute resolution, responsible gaming monitoring, and fraud investigation.
• Support Communications: Retained for two years after the date of the most recent communication in a given thread, unless the matter relates to an active dispute or investigation, in which case records are retained until the matter is fully resolved.
• Technical and Device Data (logs): Retained for a maximum of 12 months in identifiable form. After 12 months, log data is either deleted or anonymised so that it can no longer be linked to an individual account.
• Marketing Consent Records: Retained for as long as your account is active, and for one year after account closure or consent withdrawal, as evidence of the consent given.

Upon expiry of the applicable retention period, personal data is deleted from 77ga's live systems and from all backup storage within 90 days. Deletion requests submitted by account holders under the rights described in Section 6 below will be honoured within 30 days, subject to any overriding legal retention obligations.

6. Your Data Rights

As a 77ga account holder, you hold the following rights in respect of your personal data. To exercise any of these rights, contact the 77ga data support team at [email protected]. All requests will be acknowledged within 48 hours and fulfilled within 30 calendar days. We may ask you to verify your identity before processing a data rights request in order to protect your account security.

• Right of Access: You may request a copy of all personal data held about you by 77ga. We will provide a structured, machine-readable summary of your account data, KYC records, transaction history, and gameplay logs upon receipt of a verified access request.
• Right to Rectification: If any personal data held by 77ga is inaccurate or incomplete, you may request that it be corrected. Corrections to registration details such as email address or phone number can be made via the account dashboard. Corrections to identity documents require submission of an updated document.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected and where no overriding legal retention obligation applies. Please note that KYC records and financial transaction data are subject to minimum retention periods and cannot be deleted upon request during those periods.
• Right to Restrict Processing: You may request that 77ga restrict the processing of your personal data while a correction or objection request is being assessed. During a restriction period, 77ga will continue to store your data but will not actively process it for purposes beyond storage.
• Right to Object: You may object at any time to the processing of your personal data for direct marketing purposes. This includes withdrawing consent to receive promotional emails and bonus notifications. Marketing communications will cease within 5 business days of receiving a valid objection.
• Right to Data Portability: You may request that the personal data you provided to 77ga during registration and in the course of using the platform be provided to you in a commonly used, machine-readable format (such as JSON or CSV) for transfer to another service provider.

7. Data Security

77ga implements a layered security architecture to protect your personal data against unauthorised access, alteration, disclosure, and destruction. The security measures in place include the following:

• TLS 1.3 Encryption in Transit: All data exchanged between your browser or mobile device and the 77ga platform is encrypted using TLS 1.3, the current industry standard for secure web communications. This applies to account login, payment processing, KYC document upload, and all other platform interactions.
• Encryption at Rest: Sensitive personal data stored on 77ga servers — including KYC document files, payment references, and account credentials — is encrypted at rest using AES-256 encryption. Encryption keys are stored separately from the encrypted data and are rotated on a defined schedule.
• Access Control: Access to personal data within 77ga's internal systems is restricted on a strict need-to-know basis. Support staff who handle account queries are granted access only to the account data relevant to the specific query type they are authorised to handle. Administrative access to production data systems requires multi-factor authentication.
• Fraud Detection Systems: 77ga operates automated fraud detection systems that continuously monitor account login events, device fingerprints, IP addresses, and transaction patterns. Anomalies trigger manual review by our security team. Accounts suspected of being accessed by an unauthorised party are locked pending verification.
• Third-Party Security Assessments: Key platform infrastructure components undergo periodic security assessments. Payment processing integrations with bKash, Nagad, and bank transfer gateways are reviewed for compliance with current payment security standards prior to and following any significant update.
• Data Breach Response: In the event of a personal data breach that poses a risk to the rights of affected account holders, 77ga will notify affected players via their registered email address within 72 hours of becoming aware of the breach. The notification will describe the nature of the breach, the categories of data affected, the likely consequences, and the steps 77ga has taken or will take to address it.

While 77ga takes all reasonable technical and organisational measures to protect your data, no online platform can guarantee absolute security. You play an important role in keeping your account secure. Use a strong, unique password for your 77ga account, enable two-factor authentication, and contact [email protected] immediately if you suspect your account has been compromised.

8. Policy Updates & Contact

77ga reviews this Privacy Policy on a regular basis to ensure that it accurately reflects our data processing practices and remains consistent with applicable privacy standards. When a material change is made to this policy, we will notify active account holders via the email address registered to their 77ga account at least 14 days before the change takes effect. A version history summary will be maintained and available upon request.

Minor, non-material changes — such as corrections of typographical errors, clarifications that do not alter the substance of any provision, or formatting adjustments — may be made without prior notice to account holders. The effective date shown at the top of this document will be updated to reflect the date of the most recent revision.

Your continued use of the 77ga platform after any revision to this Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised policy, you must stop using the platform and may request account closure by contacting [email protected]. Your cash balance will be returned to your registered payment method following account closure, subject to the withdrawal conditions described in the Terms & Conditions.

Contact the 77ga Data Team

For any questions, concerns, or requests relating to this Privacy Policy or the personal data held by 77ga on your account, please contact our support team. We are available 24 hours a day, 7 days a week, and commit to responding to all data-related enquiries within 2 hours during normal operations.

All support communications are conducted in English. Our operational time zone is Bangladesh Standard Time (BST, UTC+6). Email: [email protected]. Live chat is also available from within your account dashboard once you are logged in.